Customer service/ Office administrator employee will lead daily operations, ensuring exceptional client satisfaction while functioning as the critical hub between the front office and the production or fulfillment team.. The primary focus is processing orders, managing customer accounts, and maintaining data accuracy via the company’s Enterprise Resource Planning (ERP ) System

Job Title: Customer Service Administrator/Operation Administrator

Location: Wallkill, NY 12589

Job Type: Full-Time

Salary: $65,000 per year

Benefits

• 401(k)
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Paid Time Off (PTO)

Core responsibilities:

Customer Service & Order Management

Order processing: Oversee the end-to end order life cycle. Accurately input, track, and confirm customer purchase orders

Client Communications: Act as the primary point of contact for client inquiries, product availability, delivery tracking, and returns.

Issue Resolution: Investigate and resolve escalated customer complaints, discrepancies, or shipping delays by coordinating with productions, sales team, affiliates and logistics teams.

ERP System Utilization & Administration:

System Accuracy: Maintain data integrity across the ERP system, including updating customer card profiles

Reporting: ERP or reporting system to report customer/sales date as needed

Workflow optimization: Identify bottlenecks in the order-to cash process and implement ERP configurations or workflow improvements to boost efficiency.

Office Management:

Daily Operations: Manage Front-Office operations, including supervising administrative organization, handling incoming communications (phone , emails) , and overseeing office supplies.

Cross department liaison: Facilitate smooth communication between the office , filed/warehouse staff, and executive management to ensure seamless order fulfillment.

Administrative support: Assist with general accounting , invoicing, account payables/receivables (AP/AR) tasks, and vendor management where applicable. Record retention organization and filing organization.

Experience: 3-5 years of combined experience customer service, order processing, and office management.

ERP Proficiency: Hands-on experience with major ERP system

Management skills: Strong conflict resolution, leadership skills (demonstrate ability to lead and motivate a team), problem solving skills,

Organization: Exceptional multitasking abilities with a high level of accuracy and keen attention to detail

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