Council of Industry

Field Service Engineer

Job Locations US-NY-Poughkeepsie
Posted Date 4 days ago(1/14/2022 10:35 AM)
Job ID
# of Openings



The position of Field Service Engineer travels to customer locations to perform professional service work including technical support, machine installations, repairs, calibrations, preventive maintenance, upgrades, teaching and consultative work. This position requires a high level of theory and specialized training on MPI’s Wax Injectors and Automation cells serving the Investment Casting Industry.


Essential Duties and Responsibilities:

To perform this job successfully, the individual must be able to perform each principal duty satisfactorily. The requirements listed below are representative of the knowledge, experience, skill, and ability required:

  • Perform as a technical resource to assigned duties in the Field Service department.
  • Respond to phone calls, emails and other forms of communication in the effort to address customer’s technical issues.
  • Able to demonstrate professional image and take ownership of issues assigned.
  • Act as MPI’s principle liaison between the customer and the factory for all service matters.
  • Possess excellent troubleshooting skills and ability to identify alternative solutions when faced with obstacles.
  • Perform remote diagnostics through TeamViewer or other remote connectivity platforms.
  • Travel to customer sites and be “hands on” as required resolving technical matters in the field.
  • Strong understanding of electrical circuits, hydraulic, and pneumatic engineering principals with the ability to interpret schematics.
  • Understand PLCs logic, Temperature controllers and other controls components as required.
  • Ability to understand automation components including robotic teach point setups.
  • Understanding of machine bill of materials and how to correlate with schematics.
  • Create easy to follow, pictorial and step-by-step instructions and procedures for use in guiding customers during diagnosing, troubleshooting and training.
  • Possess understanding of mechanical functionality and experience in disassembly and assembly of components.
  • Knowledge of machine operation including purpose/function of all standard features and options.
  • Knowledge of wax room operations, how the equipment is used by the customer with an understanding of what matters most to customers.
  • Evaluate customer’s process methods and practices and make recommendations on how best to utilize MPI equipment to meet their goals.
  • Interpret technical specifications to assure proper functionality and to consult Customers.
  • Maintain proper inventory accountability and control on all components and parts used.
  • Document work in the form of field service reports to communicate to all intended parties.
  • Consult engineering when required and collaborate on developing technical solutions.
  • Report any quality issues from the field back through proper channels to address issues.
  • Work to perform assignments within the time guidelines of the job while maintaining compliance.
  • Create and conduct technical training sessions as required.
  • Support Sales technical inquiries as required.
  • Support Factory Acceptance Testing and Site Acceptance Testing when requested.
  • Make recommendations that will reduce costs and improve the product efficiencies.
  • Utilize MPI’s preferred ERP system to effectively document and communicate within MPI.
  • Adhere to all guidelines and rules when travelling on company business as described in the travel policy.
  • Understand and comply with all policies outlined in the Company Handbook.
  • Other duties as assigned by Service management.


  • Excellent communication skills:  listening, verbal and written, even when interfacing with customers whose primary language may not be English.
  • Position requires high level of independent critical thinking and problem solving.
  • Ability to deliver presentations in front of technical or commercial customer staffing.
  • Must possess very good organizational skills with the ability to multi-task.
  • Independent worker with excellent reasoning and decision making ability.
  • Effective customer service skills to calm upset customers and work with demanding customers.
  • Able to work in an environment that at times may have time pressures and stressful situations.
  • Driven to perform assignment to a thorough conclusion.
  • Advanced computer skills and command of MS Office SW Products.
  • Working knowledge or experience with ERP data entry, EpiCor a plus.
  • Valid driver’s license.
  • Current U.S. Passport and ability to travel worldwide.
  • Mentor to peers, team player to all.


Education and Experience:

  • AS degree in Mechanical or Electrical Engineering, relevant experience will be considered.
  • 5+ years working with Hydraulics, Pneumatics, PLC’s, Windows.
  • Automation / 6-axis Robotics experience a plus.


Work Environment:

  • 75% national and international travel, onsite at customer, 25% factory based support.
  • Weekend work, stays and travel at any time during the day may be required to support customer needs.
  • Occasionally required to lift up to 50 lbs., and move 1,000 lbs. with proper equipment
  • Industrial / Production where safe work habits and OSHA compliance are required.
  • Investment Casting Industry - Wax Room Injection, Assembly and Automation applications.


Company Website

Company Profile

MPI is headquartered in Poughkeepsie, NY, and is proud to be able to stamp all of their equipment with the “Proudly Made in America” moniker. Within its impressive facility, there exists a fully functioning laboratory, showroom and production facility to demonstrate our state-of-the-art wax room equipment. We also boast a full training center to provide ongoing training classes for process engineers, machine operators and maintenance staff, available to our entire global customer base. MPI also offers impressive pattern injection and pattern assembly capabilities. Pattern production is mutually beneficial because it gives the customer a chance to reap the benefits of the process without the initial commitment to purchase. It also allows MPI to clearly see opportunities for enhanced equipment design.


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