The Council of Industry

Field Service Tech 2, MPI

Job Locations US-NY-Poughkeepsie
Posted Date 1 month ago(2/9/2018 5:18 PM)
Job ID
# of Openings
Service Technician




The Field Service Technician 2 travels to customer locations to perform service work which includes machine installations, calibration, preventative maintenance, and emergency repairs. This position requires extensive travel within the United States and often abroad.


  1. Follow all Personal Protection Program guidelines.
  2. Compliance of all OSHA and MPI Safety Procedures.
  3. Provide Internal training for customers and Technician 1 position employees.
  4. Travel to customer locations to perform preventative maintenance activities or repairs.
  5. Travel to customer locations to perform machine calibrations.
  6. Provide remote support to customers thru various means to expedite problem resolution.
  7. Support customer service with problem resolution both in the field and at home office.
  8. Train customers on machine use, safety, and functionality.
  9. Work with various MPI departments to enhance quality and ensure complete customer satisfaction.
  10. Advise MPI sales team of potential opportunities.
  11. Report any quality issues in the field back to MPI thru quality reports or appropriate method.
  12. Responsible for maintaining assigned service project work as per schedule.
  13. Responsible for maintaining clear concise documentation for all aspects of this position.
  14. Other duties as assigned by management.


  1. Experience with large complex mechanical machine assembly or repair.
  2. Ability to read and comprehend complex schematics, drawings, blue prints and circuits.
  3. Sound understanding of complex hydraulic circuits including proportional valves.
  4. Ability to read and comprehend ladder logic.
  5. Advanced skill level and ability to perform technical trouble shooting and diagnostics of mechanical and electrical components and control mechanisms.
  6. Excellent understanding of remote communication capabilities for customer diagnostics.
  7. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  8. Excellent analytical and problem solving skills with ability to visualize problem.
  9. Understanding of accepted inventory practices.
  10. Good organizational skills with excellent listening, verbal, and written communication skills.
  11. Advanced computer skills with recent experience using Microsoft Office products.
  12. Valid driver’s license; will be checked by MPI’s insurance carrier prior to driving company vehicles.
  13. Current U.S. passport for travel.



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