The Council of Industry

  • Field Service Tech 2, MPI

    Job Locations US-NY-Poughkeepsie
    Posted Date 9 months ago(4/16/2018 3:57 PM)
    Job ID
    # of Openings
    Service Technician
  • Overview



    The Field Service Technician 2 travels to customer locations to perform service work which includes machine installations, calibration, preventative maintenance, and emergency repairs.

    This position requires extensive travel within the United States and often abroad.


    • Follow all Personal Protection Program guidelines.
    • Compliance of all OSHA and MPI Safety Procedures.
    • Provide Internal training for customers and Technician 1 position employees.
    • Travel to customer locations to perform preventative maintenance activities or repairs.
    • Travel to customer locations to perform machine calibrations.
    • Provide remote support to customers thru various means to expedite problem resolution.
    • Support customer service with problem resolution both in the field and at home office.
    • Train customers on machine use, safety, and functionality.
    • Work with various MPI departments to enhance quality and ensure complete customer satisfaction.
    • Advise MPI sales team of potential opportunities.
    • Report any quality issues in the field back to MPI thru quality reports or appropriate method.
    • Responsible for maintaining assigned service project work as per schedule.
    • Responsible for maintaining clear concise documentation for all aspects of this position.
    • Other duties as assigned by management.


    • Experience with large complex mechanical machine assembly or repair.
    • Ability to read and comprehend complex schematics, drawings, blue prints and circuits.
    • Sound understanding of complex hydraulic circuits including proportional valves.
    • Ability to read and comprehend ladder logic.
    • Advanced skill level and ability to perform technical trouble shooting and diagnostics of mechanical and electrical components and control mechanisms.
    • Excellent understanding of remote communication capabilities for customer diagnostics.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Excellent analytical and problem solving skills with ability to visualize problem.
    • Understanding of accepted inventory practices.
    • Good organizational skills with excellent listening, verbal, and written communication skills.
    • Advanced computer skills with recent experience using Microsoft Office products.
    • Valid driver’s license; will be checked by MPI’s insurance carrier prior to driving company vehicles.
    • Current U.S. passport for travel.


    Company Website


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